Credit File default
Hi Steven, I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they sent that the account is actually zero balance. I have already emailed the creditfileamendments team as above. However, I am currently at risk of losing my property purchase unless this can be resolved in the next day or so! It is urgent that this email is escalated as the 21-day waiting period is too long and the ramifications to my personal and financial life are happening presently. I have already lost a lower interest rate due to the delays on this. Any help in expediting this process would be greatly appreciated, I'm sure you can sympathise that it has been quite stressful to potentially lose our future home over a credit file error. Thank you for your time, Luke