Eawg2008
12 months agoTuning in
Credit File Amendments
We were a customer with VM for over 6 years until last September when we sold our flat. I thought all bills had been settled so cancelled our direct debit, but it turns out there was still a final outstanding bill. This has now impacted my credit file and we’re unable to get a mortgage for the house we’re trying to buy.
I’ve paid the final bill and raised it with your customer services team, and sent an email to creditfileamendments@virginmedia.com but no one has come back to me.
We paid every single bill on time for over 6 years but now because we missed one payment we aren’t able to get a mortgage. Please can someone come back to me and let me know how to get this removed from my credit file??