Credit file - missed payment incorrectly added
Today I was made aware of some updates on my credit file related to missed payments on my Virgin Media account. I've already been in touch with your customer service team who have confirmed there is no valid reason for these missed payment entries to have been added to my file as all payments are up to date. The only change that's been made to my account is that we gave notice to cancel our services as the new house we are buying isn't serviced by VM. We arranged this to coincide with our billing period and so there shouldn't be an outstanding bill after the disconnection date.
As advised, I have put in notices of correction with the credit reporting agencies and emailed creditfileamentments@virginmedia.co.uk. I received an auto-response from VM saying they may take 21 days to get back to me and this has me very concerned as I'm due to be exchanging on the house purchase in the next couple of weeks and this has the potential to impact my mortgage approval.
I'm reaching out here in the hope that someone from the Virgin Media team can expedite the review of my case.
Thank you.