David127
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Re: Credit File Reporting Team - urgent
Joe. I’m eager to push this further. This really is extremely urgent. Is there a manager in your department who can contact the Credit File Reporting team and say “We have an existing long standing customer who needs support with this issue quickly. Can you prioritise this request please”. This is a small admin error for Virgin Media but it is a huge issue for my family right now. 21 days is way way too long for us to wait.1.5KViews0likes1CommentCredit File Reporting Team - urgent
I am an ongoing Virgin Media customer. I renewed my contract in May 2022 and just recently in Nov 2023. In May 2022 at the point of renewal, Virgin Media marked me down as a missed payment. I had no sight of this. Virgin Media then reported this missed payment to credit score companies. This error is causing HUGE URGENT ISSUES. I spoke to a Virgin Media advisor yesterday and was advised to write to the Credit File Reporting Team. Their automatic response said a response time of 21 days. THIS IS HUGELY URGENT. I require written confirmation from Virgin Media very quickly on the error made and the intention to remove the mark from my credit report. PLEASE ASSIST ASAP.Solved1.6KViews1like7Comments