Forum Discussion

mmartin72's avatar
mmartin72
Tuning in
10 months ago

Correcting address

I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finder doesn’t offer any flat numbers for the property). Is there a way to amend the address?

  • Hi mmartin72 

    Welcome to the community forums

    Sorry to hear of the issues with getting your VOLT benefits due to the address difference. 
    We get the address information from Royal Mail. Was the property flats previously that have no been converted and has not been update at Royal Mail yet or are there still flats that are owned by a single owner?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Thanks for the reply mmartin72 👋🏼

      Please check the envelope found in the corner of the screen and it will direct you to the DM.
      I can see my colleague has sent it out. 😇

      Kind regards,
      Ilyas.