Forum Discussion

SamJM's avatar
SamJM
Joining in
2 years ago

Contract term reset when moving address

I recently moved address and took my Virgin Media contract with me which was due to end in September 2024, however on my account it now shows I have started a new contract which doesn't expire for another 18 months in July 2025. I didn't change or upgrade my package so it shouldn't have reset the contract term should it?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi SamJM 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel