Contract Renewed Today Feel I have Been Mis-Sold
I took a call this evening from Virgin who stated I've been on my contract for 18 months and it's due to expire. If I do not change to a new contract, my monthly bill will increase.
The line was terrible and kept cutting out and it was incredibly difficult to understand what the chap was saying and numerous times I had to ask him to repeat what he said. I did ask for this to be done via e-mail but told not possible.
Eventually, after much frustration, I have agreed to the new 18 month contract with the understanding none of my services will be changed (broadband & TV).
Now I cant access TNT Sports either online with TV Go or at home and says I need to upgrade to watch. I've checked my package details on line which states I have MAXIT TV which includes the channels I'm now missing. However, the e-mail regarding the new contract states MEGA TV...which doesn't.
I'm expecting to be told that I'll need to foot the bill to get TNT Sports and I feel I have been misled or mis-informed by the caller and this isn't acceptable.
If you want to try talking to a UK based person about this then call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 and select the " leaving option " and speak to retentions who are usually UK based unless you are unlucky, if they aren't and you are having problems with what they are saying hang up and try again, 8am is usually the best but you can be lucky any time of the day.