Contract renewal/changes to package

Question

Good morning,Contract expires late May and the new offer presented both via text and through MyVirginMedia represents a substantial increase on what I am paying now and is not something I can afford.I called a couple of days ago and the price available was the same as online. &nbsp;If there was some downwards movement of note from VM against new price offered I would probably look to renew but otherwise I am faced with a choice of cancelling (14+ years customer) or substantially downgrading my package. &nbsp;How close to my package end date can changes be made ie removal of certain elements?Thanks

jpeg1 · Answer

You will find it very difficult to remove part of a package, as many have found before. When you finally get to talk to a sales person they will offer some temporary discount to keep the existing package, or even an uprade like a speed increase to stay at the same price. We've all been there!

You may have to give in your 30 days notice to get a better deal. Check to see what other providers can offer.

MLH · Answer

Thanks for that. &nbsp;Yes, in my experience VM are more likely to press you to take on more eg Volt rather than cut back but I’m at the stage where I’m more interested in streamlining what I have rather than the other way around.

Martin_N · Answer

Hi MLH,
Thank you for your post and welcome to the community.&nbsp;
If you would like us to discuss available renewal deals we can do so.&nbsp;
Please let us know if you wish to discuss that.
^Martin

MLH · Answer

Thanks Martin.A further call to the Retentions team on Saturday 26 April was made. &nbsp;No discounts available on my package apparently. &nbsp;Are you suggesting that someone from the Forum team can ‘negotiate’?! &nbsp;If so, please DM me.i was also told that if I identified an alternative package with another provider I could give the go ahead and under the One Touch Switch arrangements I would not then need to contact VM to cancel as the new provider would arrange everything. &nbsp;Is this the case with all other providers eg BT, Sky?

jpeg1 · Answer

Yes. It's an Ofcom scheme that all major ISPs have signed up to.&nbsp;

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Contract renewal/changes to package

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