NCW1
5 months agoJoining in
Contract renewal. TNT Sports, Netflix and other services removed
Can somebody help me with a query about contract renewals please?
My contract is up and I have an offer on the My Virgin Media website. The offer says I won't lose anything at all, but I have just received a new contract which states the following has been removed - TNT Sports - Netflix Standard - Sky Entertainment & Cinema Ultra HD an there is also a one-off charge of £35.00 for installation or activation. So the fact it says I won't lose anything is completely misleading as I will be losing the services listed. I am seriously thinking of cancelling after many years of being a customer as I feel I have been hoodwinked into agreeing a new contract. This is disgraceful customer service. What is the best way to resolve this.