Contract renewal shambles - Round 2
Two weeks ago I had difficulty in renewing my VM contract. (Nothing unusual there, judging by this forum)! Fortunately the problems were pretty much resolved by Community Support.
I then ordered an upgrade - activating Volt and taking up an O2 sim-only package and here we go again with another VM shambles.
I received the VM contract summary sheet and contract information sheet on 13/4/24. The VM activation date for a broadband speed upgrade was given as 16 April and the O2 sim was to be delivered within 7 - 10 working days (ie tomorrow 26 April). Then, surprise, surprise... nothing further.
Until tonight... when I get an email from VM saying "It's great to hear you're thinking of joining us!" (I've been with them for donkey's years) and "it appears that some information that we need to process your order was missing" (yet they've issued the contract documents). I'm then asked to phone "the team".
It seems that it takes VM **two weeks** to even think about fulfilling an order, despite their quoted timescales.
Do I want to phone, sit on hold, and eventually speak to somebody who has no knowledge of the situation (from past experience)? No.
Do VM actually want customers? I certainly wouldn't recommend anyone to them.