Forum Discussion

NeilR123's avatar
NeilR123
Joining in
3 months ago

Contract Renewal Offer changed

Hi, I hope somone from the forum team can help me.

My contract expires on Dec 7th. I pay £28.28pm untill then. Last week I looked at my renewal offers and was offered the same price as I'm paying now. I went to accept the offer on Friday and my renewal offer has gone up (even with Black Friday offers!). It now says I pay £31.18 unitll Dec 7th and has therefore offered me £31.18pm. I 'm guessing this is because I've entered the final month and Virgin have recalculated my bill. .

It seems unfair to me that Virgin has increased the renewal offer the closer I get to the end of my contract. I thought it was supposed to be the other way round! Also, I've had an email from Virgin confirming I pay £28.28 untill Dec 7th so how have they increased it to £31.18

I'm annoyed I didn't accept the offer at the time, but it is very annoying that they change offers like that. It makes me want to leave even more.

I would like to know if there is any chance Virgin will honour the deal offered to me for £28.28pm. I have screenshots to prove the offer. Thanks

  • Lee_R's avatar
    Lee_R
    Forum Team
    3 months ago

    Hi NeilR123 thanks for posting and welcome to our community.

    Sorry to hear of any confusion around your monthly package price and renewal offer. Also, sorry for any concerns this experience may be giving you. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R