contract renewal not processed
Hi, my 18 month contract (M125) expired at the end of last year and I'm now on a rolling contract. A bit more than a month ago, I accepted the renewal deal (10GBP discount) offered through the online portal and received an order number and several confirmation emails, as well as contract information and contract summary pdfs.
However, I have now received the bill for march, which still states that I am on a rolling contract, together with some information about further price increases in April.
When I log in to the online portal, it says that I am still on the rolling contract. Clicking to any of the links for changing/upgrading the package takes me to an error message with the option to return to the homepage.
Similar error messages appear when I click on the corresponding topics on their help page.
I've had a look at this forum and it seems to be a well-known issue. Given that competitors offer much better deals (I'm looking at at least 55GBP/month for M125 if I were to stay with VM, increasing to about 60GBP in April), I am inclined to cancel my contract, unless this gets sorted out swiftly.
Could someone please look into this?
Thank you very much!