Forum Discussion

xucy2536's avatar
xucy2536
Just joined
2 days ago

Contract renewal deal

Hi all,

My current broadband contract is due to end on 24/8.

I clicked on "view your deal" under "Your contract expires soon" on my account's home page to secure a new contract with Virgin Media. Looks like Virgin allowed me to stay on the exactly same package for 24 months.

I received a pre-contract and then placed my order. I have also received a order summary with an order reference number via email.

Here comes the questions:

  1. Is my new contract gonna be activated automatically after the current one ends? I'm expecting to be paying for the new contract from 25/8, and also no interruption with connection from that day.
  2. Will I be getting a full contract from Virgin and when? I tried to get in touch with Virgin customer service and the agent on the phone said that he couldn't see anything being ordered on my account?

many thanks,

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi xucy2536 

    Welcome to our forums, and thank you for your first post. We are glad to see you have renewed your contract with us. To best answer your questions, we will have to send you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,