Forum Discussion

jw98's avatar
jw98
On our wavelength
12 months ago

Contract renewal activation

I received an email on 13/1/24 offering a renewal of my contract which was due to end on 4/2/24. I accepted the offer, received the email from Virgin media web team and a week later, as I had heard nothing, I spent 6 hours on a WhatsApp chat over two days. I gave the team member the order number I'd been given ,and was told the new contract would be activated within 2 weeks of the order. That was 3 weeks ago. Could someone from your team contact me on a private message and get this activated as I simply haven't got another 6 hours to waste on a WhatsApp chat.

  • Carley_S's avatar
    Carley_S
    12 months ago

    Thank you for joining me on private message jw98 
    Glad we were able to get this sorted for you today on the forums.

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

     

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
     

  • Carley_S's avatar
    Carley_S
    Forum Team
    12 months ago

    Hi jw98 

    Welcome back to the community forums 

    Sorry to hear that you're having some issues with you contract renewal, we can certainly take a look at our side to see what has happened with your order. 

    Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
     

  • Carley_S's avatar
    Carley_S
    Forum Team
    12 months ago

    Thank you for joining me on private message jw98 
    Glad we were able to get this sorted for you today on the forums.

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

     

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
     

  • jw98's avatar
    jw98
    On our wavelength
    12 months ago

    Outstanding customer service from Carley on this topic. Thank you.