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Audrey2's avatar
Audrey2
Just joined
3 days ago

Contract received states higher prices than what I selected?

I selectex the 1130 mbps which says it stated would cost £29.99 from March and I also chose the 6GB sim which starts at £6 from March, so approx £36 all in. The pre contract agreement came through and it says £59.99 from March plus the Sim card? I haven't accepted this, have I missed something? 

1 Reply

  • Hello Audrey2,

    Sorry to hear of the contract confusion regarding the price of the deal offered, we understand the concern this can cause and you taking the time to raise this via the forums. Welcome to the community.

    Usually the contract will show the amount and any discounts that were agreed, from what you have advised this looks to be missing or not applied. We can take a look at this for you to make sure what you agreed to is applied, can you confirm if this was a renewal or a new order placed?