Forum Discussion

kevhol's avatar
kevhol
Joining in
2 years ago

Contract price changed

I agreed new contract with new installation on 31/1 for £26.99.   I am being charged £38.99.   25 hours of chat and phone calls and complaint later, I can;t get it changed. How can i fix this?!   That's fraud.

 

fraud
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello kevhol.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with the extra £10 on your contract.

    As a rule we are unable to deal with billing or package queries on here. 
    However I'd like to take a look into this for you and get this resolved.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L