Our TV and broadband started on 21/3/25 but we have yet to receive our contract. I am unable to contact the help and support on my virgin media as I need my account number which I do not have as not in receipt of the contract. Please can someone advise?
Forum TeamHey k_simmonds, thank you for reaching out and a warm welcome to the community, we are sorry to hear you haven't got your contract yet.
Have you checked the junk / spam boxes?
Was nothing ever sent to you?
No have not received anything other than the order confirmation email.
Forum TeamHi k_simmonds, thank you for your response.
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
