Forum Discussion

gettinc78's avatar
gettinc78
Joining in
6 months ago

Contract missing as well as TNT sports

HI, 

 

I Clicked on the 'renew my package without any loss' the other week, saw the price and thought great...but since then i have not received my contract, and lost access to TNT sports.

 

My package from Virgin media included MAXIT TV (and TNT sports) Broadband, and landline, so why has what i receive changed. if there is some reason why i am now no longer receiving TNT sports why was it not made clear?

 

Also why have i not received my contract? you have my e-mail address as you are to send my bills there!!

 

sorry for posting on here but i am getting nowhere with chat or calling in....

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    6 months ago

    Hello gettinc78

    Thanks for your first post on our community.

    Sorry to hear about the renewal package not having TNT Sports included.

    From here we're unable to deal with package changes, recontracts or any financial aspects of customers accounts.

    As much as we sincerely want to help, it would need our customers to contact us on the options below.

    Call: 150 from a Virgin Media Landline or 03454541111 from any other phone. 
    WhatsApp: 07803089684
    Facebook: https://www.facebook.com/virginmedia/
    Twitter: https://twitter.com/virginmedia

     

    • Topgun's avatar
      Topgun
      Dialled in
      6 months ago

      "From here we're unable to deal with package changes, recontracts or any financial aspects of customers accounts."

      Doesn't really leave much, does it?

      • japitts's avatar
        japitts
        Very Insightful Person
        6 months ago
        Topgun wrote:

        Doesn't really leave much, does it?

        Fault reports & some billing queries have always been handled via these fora, often much better than via telephone.

    • shawty1984's avatar
      shawty1984
      Well-informed
      6 months ago

      That's utter nonsense as stated from your colleague below. 

       

      "Hi @MckC thanks for your post here in the Community - welcome!

      If the offer does state there will be no changes to anything, and you do lose TNT Sports as a result or the 2nd box, please let us know and we can resolve this via PM for you.

      We do hope this helps reassure you we can resolve it if necessary.

      Many thanks

      Tom_W"
       
      Care to explain?
  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there gettinc78 

    I am so sorry that you have faced an issue with your recently agreed deal, due to what you have mentioned here in regards to the deal not reflecting what was offered I would like to take a closer look with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.