Contract mid-sold

Yes I do need further assistance. Apparently they have now updated the pods but I’m still not getting the speeds even in the room next to the hub. I’m still getting at best what I was on prior to this so called 1gb service.   a lot of the day I’m getting drops affecting my job. O2 are in the process of closing my account with them so now I can at least move to another phone service. Virgin still aren’t admitting they have mid-sold a service, won’t let me out of contract or make any offer to compensate. Everytime we speak, I’m put through to another team who fob me off, hang up or speak of a 3rd engineer but don’t arrange a visit. One earlier engineer replaced a component in the outside comms box, he said it was lucky he had the part as virgin don’t supply them anymore. Virgin started this contract on unreliable out of date tech.