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MAM2025's avatar
MAM2025
Joining in
2 months ago

Contract Issues

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My contract expired in January 2025 and I renewed my contract in Dec 2024 with no changes. I received confirmation via email of the new contract and thought job done, however this contract has not been activated and I have contacted Virgin Media on numerous occasions to resolve this. I have sent the summary confirmation email to different people who have assured me that this will be escalated and sent for approval. I thought the issue had been resolved but yesterday received an email regarding my bill which was incorrect.  Today I phoned again and again was told the same thing but I was unfortunately cut off and I am still waiting on him phoning me back!! I am hoping posting on this forum someone can help me as contacting Virgin by phone is futile.

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 months ago

    Hi MAM2025

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear there seems to have been an issue with your contract, I appreciate this must be causing quite a bit of frustration.

    I've popped over a private message so I can look into this further with you. Please look out for my message.