I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have raised this so another link can be sent. This has been ongoing for a month and I just can't get the help. Can anyone help me?
If the Netflix activation/verification link was sent it would have gone to the primary email address registered on the VM billing account and not to any other email account.
If no email was received then there is a VM provisioning fault which only VMās backāoffice staff can fix. An agent can press the āresend activation linkā button as many times as they like ā but the system has no valid activation token to send, so nothing ever arrives.
Forum TeamHi Adj25,
Please provide some more details regarding your issue. Once we have more information we can investigate further
When did you take out a contract?
Was Netflix included in this contract?
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I took a contract out about a month ago and Netflix is included. I was assured last Thursday that the Netflix link would be sent within 48 hours. that is now the 4th advisor that has not helped resolve this. N Netflix has been really helpful but there's nothing more they can do as the link comes from virgin. My account is [MOD EDIT: Removed]
Why ask for more details and not reply. The customer services is really bad.
