Forum Discussion

mingsy's avatar
mingsy
Superfast
12 months ago

Contract Discount Confusion

Hi,

I've had an email saying that my contract is due to end. I thought this was incorrect so checked it. It looks like I have one discount that ends in April and one that ends in September. This seems odd as all my previous discounts ran concurrently. I've tried contacting VM retentions but keep getting the offshore call centre and struggle to understand what they are saying. When I re-contracted last time, I was put through to UK retentions level 2 but I'm now told this doesn't exist. I tried the option of the text service but got a message to say 'we don't currently use this service'.

My concern is I take a new contract now and then come September, that discount expires and I'm having to go through this process again?

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    12 months ago

    Hi mingsy,
    Thank you for your post and I am sorry for any confusion on your contract, you can see here to view your contract, some discounts may last longer if it was taken as part as a promotion. Hope this helps, and please pop back if you have any more questions 😊
    Thanks,
    Zoie

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    If you speak to Retentions to negotiate a new contract, you can discuss any outstanding discounts and make sure they are included. 

      • mingsy's avatar
        mingsy
        Superfast
        12 months ago

        Thanks Matt. I would like to take your offer up please.