Contract Automatically Renewed Without Notification After Moving Home

Hi everyone,

I'm hoping someone here can help or share advice.

I recently discovered that my Virgin Media contract was automatically renewed for another 18 months without my knowledge or consent. I moved home last year, and at no point was I informed that my contract would restart, I also ahvent received any new contract to my email address, also its not visible in my virgin account. There were no changes to my package, and I was never notified about a new contract starting. I havent signed or agreed anything.

Every time I spoke to someone from Virgin Media, whether by chat or phone, they insisted that the contract restarted because of the move last year.

BUT!!!

However, I still have my original contract which clearly states the end date as June 2025, and there is nothing in it about the contract restarting upon moving. In fact, when my contract expired in June 2025, Virgin started charging me the higher out-of-contract rate, which contradicts the claim that I was in a new contract. Why i should pay an out-of-contract rate if my contract is renewed?

From what I’ve seen, it looks like this has happened to lot of people here.
What can be done in a case like this? Has anyone managed to resolve a similar situation?

Thanks in advance!