Forum Discussion

loken1971's avatar
loken1971
Tuning in
3 months ago

Contract : want to downgrade

Hi,

My contract for BB only ends the 16th of Feb. M250.

Ive just phoned and asked to downgrade to m125 as I dont need that speed. The VM guy said, "Whats the point? m125 is the same price for me as m250."

Ok I was a little annoyed at that point, I asked to downgrade to m50, kinda knowing the reply at that point. He said it would still be the same price.

I stupidly kept my m250 package but WTH !!

£51.00 a month for M50, M125, M250 ?

Im angry with myself and VM at the moment, cant think.

Someone make this make sense please

Thanks.

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hi loken1971, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the agent you spoke to wasn't forthcoming with information. When downgrading, it can sometimes lock discounts meaning the amount you pay can actually work out cheaper by keeping the same speed you're on. 

    So we can double check things for you, and give you some specific amounts, I have sent you a direct message to allow us to access the account with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,