Consumer Pricing Bill needs to be pushed
My recent contract with Virgin Media ran out last week (entered at £38 p/m) and ended paying £41 p/m).
On Friday evening I entered a new contract at £44 p/m (subject to increase to £47 p/m come "inflation day"), and was pleasantly surprised to learn today (Wednesday) that a new customer on my road can get the same package as me (Line Rental, Weekend Chatter, Volt M250) for £32 p/m.
I've been a Virgin Media customer for going on 9 years now, and prices have always been an issue, but I have always been offered better deals to keep me tied. That said, having phoned up to voice my issues (4 hours trying to speak to a human and getting disconnected), I was told they couldn't offer me a better price.
I asked why I was paying £41 2 months ago but now have to pay £44 as punishment for entering a new contract, to which they explained "that discount you recieved back then isn't available at the moment".
This Consumer Pricing Bill that originated 2 years ago needs to be pushed in the House of Commons... broadband companies rely on customers leaving their providers, only to return 18-24 months later to receive a better deal they had 3 years prior under the same company... it's mental.