Constant late payment fees
I am writing this hoping to get a solution as I have tried everything else, I have been a VM customer for many years and had a few hiccups but nothing like the past year or so, in 2021 I noticed that on my monthly credit score it was showing as a late payment fee for VM every month which was obviously affecting the score (bare in mind I have always paid by DD and never had one returned unpaid) so I contacted VM by many channels and eventually was told they couldn't see why, so I contacted Equifax and they had it amended for me. Fine for a few months then it started happening again so again I contacted Equifax got it sorted this happen about once every 6-8 months until Oct 2023 then all of a sudden I was charged a late payment fee of 7.50 so I called first 1 hour phone call of me trying to prove I was right even though again I pay by DD on time every month credit made back to me, then toy disbelief again in Nov, Dec and Jan Feb and again this month I have spent over 5 hours on the phone in total to VM over the past few months and talked to so many different departments and managers alike I have dates and time for all calls and had notes put on my account each time this has happen and am assured every time it won't happen again but it does and so I have to call and explain myself every month and argue out that I am right......this is infuriating and playing hell on my credit score which I have to keep getting adjusted. I have heavy usage iny house and have done my research but unfortunately VM offer the better broadband which is why I stay but I am soon going to have to leave as I shouldn't have to and won't be calling every month forever.
I have emailed credit file amendments and done everything I can I even had one CS operative suggest changing my DD which I went along with as he said this may jolt it right and then the next month they tried to charge me for doing it!!!!! As a request but I didn't request it yet another long phonecall.
So has anyone else had this? Is there a solution ?
I am tearing my hair out.
