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Hajjilawal20's avatar
Hajjilawal20
Joining in
16 days ago

Connected but no Internet

I recently moved and am now using Virgin Media broadband at my new address; however, my WiFi is connected but shows no internet access. Could you please offer some suggestions on how to resolve this?

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    15 days ago

    Hi Hajjilawal20 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your service. So that we can take a look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina