Forum Discussion

Stefano437's avatar
Stefano437
Tuning in
12 days ago

Confusion with latest contract renewal pricing.

Hi all.

I will probably need an admin to answer, as I have had a lot of difficulty ascertaining exactly what my new contract cost will be. The package contract that has just expired was for £48.96, monthly.

The updated price given was £69.77 and so I went on line to see if I could find a better deal. I found one at £59.72 and this was confirmed by email. Then recently, I received another email from Virgin saying the package would be £72.89, monthly!

Talk about confusing. Anyway, I checked with the bank today and saw that there was a debit of £69.77. So what has happened to the confirmed package that I chose? 

I emailed have Virgin twice and have had no response from them. I also have tried phoning them but all I get is a robot answering service, that leads nowhere. What happened to the good old days, when one could speak to a human being at the end of the line?

Virgin Media sure do make things complicated these days. Perhaps all these providers do.

1 Reply

  • Hello Stefano437,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract at the moment. 

    I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L