Forum Discussion

Sirog1967's avatar
Sirog1967
Tuning in
21 hours ago

Confused

Something strange is happening. I have tried without success. My last 2 bills have shown I have made 1 phone call. I have not made any phone calls. On further investigation the number I have called is myself.  The first time I phoned up they said they were not sure what went on but would credit the amount of the next bill. It's not about the money but it should not be happening. September bill arrives, no credit from last bill and the same thing has happened again where I been charged again for making a call. Again I have not made the call.

I phoned up again and they said that's strange but nothing is being done about it.

I'm fed up now so asked if I was still in contact and they said I was NOT in a contract anymore and my current discount ends on Jan 1st 2026.

I asked about starting a new contract upgrading to 250 from 125 but was quoted a figure more than it says that it would be online. As the title says I am confused 

As I'm not in contract I thought I would look what everyone else was offering. City Fibre is now available where I live. Toob are offering 900/900 for £22 a month with no mid term increases 

After 11 years is it time to move to pastures new or can someone from Virgin keep me as a loyal customer 

 

 

 

4 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    11 hours ago

    Thank you for joining me in a private message Sirog1967 and resolving your query. Should you need us again in the future please do drop us a message. 

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi Sirog1967 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with call that is on your bill. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Sirog1967's avatar
    Sirog1967
    Tuning in
    20 hours ago

    I am definitely considering leaving, I need to know if I am in contract or not.

    I don't want any more confusion 

     

  • Client62's avatar
    Client62
    Alessandro Volta
    20 hours ago

    Here is  long term customer that is clearly not considering moving on or they would have placed an order with Toob already and be getting ready to retire Virgin Media after Toob goes live.

    That may appear harsh, but it is exactly how VM approach a retention call if you set out your position as it is written in this post.

    I'd consider Toob, but be keen to know what the monthly rates are projected to be for the next two years i.e. after the £22 intro price expires.