Forum Discussion

Jedmondson's avatar
Jedmondson
Joining in
15 days ago

Confused renewer !

I contacted VM to discuss the contract renewal offer I had on my account . This stated a price for continuing ( renewing for 18 months ) the exact same package I have at the same price .  The person i spoke to said the offer was incorrect and would not be honoured . …my offer gave a price for broadband 250, landline weekend chatter  , MAXIT tv and TNT sport as an £18 add on . The services assistant said that TNT was no longer available , nor was MAXIT TV … I would have to pay more than the offer to get a similar package . I am so confused …if i agree and renew using the on line offer that states MAXIT TV , Phone and broadband price …and TNT as add on ….and gives a total …then surely VM must supply me that package at that price ?

The assistant said they had had many calls about this but she would put on file that I had been warned …WHAT ??

is there a kind soul that can cut through this confusion …if i agree a contract with VM today and sign it …will they honour it ? Or at least until the April price rise ? 

Thank you , J

  • Hi there Jedmondson 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that there's been some confusion regarding your contract. I'll be happy to take a look into this for you. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan

     

  • Many thanks , I have confirmed my details on the email message