Forum Discussion

Gonzalogorosito's avatar
Gonzalogorosito
Joining in
2 years ago

Confirm installation/ no contract or zone code/ cant do anything

I hope Virgin team can help me. I have only received an order for service to be installed on January 23. I want to confirm this, but I do not have any contract number or zone so I cannot talk to anyone about it.

Contract summary sheet nmber: 100171309345

Contract information sheet number 100171309352

Customer order number VM4282877502

 

I hope someone can confirm that on January 23 I will get the installation done and the rest of the information for accesing my account

 

thanks for the help

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Gonzalogorosito 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon