Completely soulless and uncompassionate provider.

I have to cancel my current contract due to massive life changes including a £700 rent increase and a move within 2 weeks. In all the hassle I’ve set up a new VM contract at my new place and am not trying to cancel the contract for the previous address which is going to cost £700+ in EDF.

That’s fine. Even if I’ve fallen on hard times I understand that I’ve signed a contract. But I can’t afford to pay that in all in one go. In fact, with the cost of living crisis I don’t think anyone can. So I’m hoping to pay it off in instalments. I don’t want it waived or even reduced, just some flexibility to pay it off in instalments so I can still eat, be warm, and put fuel in the car.

But no. When discussing it with an agent online they say this is not possible. It has to be paid as part of the final bill. I tried to reason with them that this was not something I could afford and just need time and instalments. The agent even said themself that they wouldn’t be able to afford but they had no way but to pay it in a lump sum.

I hope all future and current customers of VM understand this: their profits will always trump any form of humanity. Any sort of requests to help you out even a little bit will fall on deaf ears. They are completely lacking in compassion, understanding, and empathy.

Shame on you VM.