Complaints
I had to submit a complaint last week. Basically, whilst installing a neighbour’s services somebody sliced my cable apart. I was left without services for two days and when they eventually came to fix it they lifted garden flags - but didn’t put them back properly.
The person I eventually spoke to on the phone said he would submit the complaint for me but I followed it up in writing. I’ve had nothing back from the original complaint that the person said he was submitting (surprisingly!) but have had something back from the one I put in writing.
That response said to restart my hub, like I wouldn’t have thought of that - and my service is working again!! Nothing about the damage they caused, nothing about the loss of service, nothing about the inconvenience. They trusted that I would be satisfied!
When I ring up the number they give me, I get through to the standard call centre. How do I speak to the mythical complaints resolution people?
