TSullivan
5 months agoJoining in
Complaints
Hi,
long story short - Virgin have placed a default on my credit file. I have two recorded calls where the advisors state I do not owe Virgin any money. I even tried to just pay the amount to settle it but was unable to because again the advisor said I do not owe any money so am unable to pay.
I would like to make a complaint but every time I try to do so using the web form my password is not recognised. I try the ‘forgot my password’ route but I never receive the ‘set new password email’ from Virgin. I wonder if this is because my account is no longer active.
How would you recommend I complain when I am unable to access the web form? I want to do it in writing as I will be taking this further.