Support from VM on here is slow-time rather than real-time or a chat exchange depending when different VM forum team members are on shift.
Out of interest, why did you decide you want to undo your renewal?
From memory of past topics, I would have agreed with your suggestion that if you cancelled a renewal of an existing agreement via cooling-off rights, you would go back to the previous agreement.
The current T&Cs though phrase this slightly differently (Section M.8)
https://prod.ctassets.virginmedia.com/uploads/Terms_and_Conditions_TV_Fibre_Phone_from_4_February_2024_35cc93ecec.pdf
referring to a renewal while still in a minimum term period. Were you in or out of your minimum term period when you renewed?
You could seek some clarification from Citizens Advice on the consumer law aspect of cooling off and reverting back to a previous agreement.
Otherwise just put in your cancellation and ditch VM altogether. Many have reported on here recently that was the only way to get an acceptable renewal price. Others have reported no further offers were forthcoming after cancelling and they simply left VM.
The general chaos and torment of trying to renew with VM seems to be in overdrive just at the moment as reported in the recent topics on here.
