Complaints

Has anybody else had issues when simply trying to log a complaint with Virgin media? 

I am quite possible at my wits end with there customer service and the phone lines, I can’t get through to anybody who seems to understand a normal conversation or issue and just hits me with a pre read script of information. For context my mother passed away and we have had financial difficulty while trying to sell her property and organise her funeral. I rang Virgin to make a payment plan and advised of this and they refused and put the phone down on me, have offered no help or financial support- when I finally made a payment plan which has meant we have missed our priority bills just to keep the wifi on so I can work from home, they have now restricted the services even though my bill is fully up to date. Virgin media have pushed us further into financial difficulty and behind on other payments simply because the people on the phone were incapable of listening, now when I try log a complaint, the staff don’t seem to know what to do. 
I want to leave virgin media, I am genuinely stressed and sick of the numerous attempts to communicate with them. Any advice would be greatly appreciated.