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lynmac15's avatar
lynmac15
Joining in
18 days ago
Solved

Complaints email

Can someone give me the virgin media complaint email address as the hyperlink on their web page is broken.  I can complain about their mobile phone, but not media.  Don’t want to do chat as have done this twice already, and still not resolved.  I even have a complaints reference number but going around in circles.  Thanks

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    18 days ago

    There is NO directs complaints email or phone, they don't want to make it so easy for you to trouble them with complaints.   A VM forum person may be able to help you follow it up.

     

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      15 days ago

      Four full days on and the complaints form link is still wrong for what must be a four minute job. What does this tell us about Virgin Media? 

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    18 days ago

    Hi lynmac15 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having when trying to raise a complaint and that you feel the need to do so 😔

    Advice on the four different ways to raise a complaint can be found here. Can you please provide a brief outline of what it's regarding as we may well be able to help you from here?

    Please pop back to us at your earliest convenience.

    Thank you for your support jpeg1 👍

    Regards,
    Daniel

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        18 days ago

        Hi Cardiffman282, apologies.

        Your first post wasn't visible on the version of the thread we can see on our systems, but your second post has come through to me.

        Thank you for bringing this to our attention. We'll pass it along to the relevant teams. 

        Regards,
        Daniel

    • lynmac15's avatar
      lynmac15
      Joining in
      18 days ago

      I changed contracts, but the dd was slightly higher than discussed.  Done online chat to get credit applied monthly.  Have screen shots of the chat for confirmation, but still can’t see the credit.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        17 days ago

        Thank you for reaching back out lynmac15.

        What was this credit for?

        Did they advise this was a rolling credit? If so you wouldn't see this on your account until you get a bill.

        This is because they work in the background to reduced the amount on the account which reflects on your bill.