complaint

Question

Hi Virgin Media,&nbsp;im proper sick to death. I just want to speak to someone, on the phone, not on webchat.&nbsp;I recently switched to Virgin Media, bought myself out of my contract with EE under the promise that I was given £150 credit towards this. After receiving my first bill this wasn't reflected. I have gone through you webchat and complained which I was given £50 and told that the promotion i signed up under never existed. Fair enough if your door to door agents are just offering people things that dont exist to get their little commission but when I googled it there's a reddit thread where someone has mentioned this offer. I still would like to speak to someone, on the phone.&nbsp;When I call the customer service number it asks my to say my password, which I dont recall ever setting up.&nbsp;Please can you advise the best way to go about actually speaking to someone

jpeg1 · Answer

I don't think anyone here can point to an offer by VM ever, to buy out someone's contract with another ISP.

The salesman is clearly doing a good job for VM, just not a good one for customers.

Cardiffman282 · Answer

Have you got the agent's business/calling card?&nbsp;

liammcalorum · Answer

No, because id had a great experience so far I stupidly binned it&nbsp;

newapollo · Answer

Hi liamcalorumThe password they are requesting is the telephone password, also known as the Memorable word.Please see my post Here showing how to change your telephone password.If you are in the UK and wanting to phone then I suggest speaking to retentions (thinking of leaving) by selecting options 1,1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone.

Cardiffman282 · Answer

That's understandable. VM could still trace the agent by date and address if it chose to do so. Only share these details with staff.&nbsp;

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