Forum Discussion

NationaliseBT's avatar
NationaliseBT
Joining in
24 days ago

Complaint

Hi.

Your actions should be illegal and your executives should face consequences for how they are allowing customers to be treated.

You are not allowing customers to raise complaints.

Your complaints page (https://www.virginmedia.com/help/complaints) contains link to a non-existant web form, references a web chat which you clearly only switch on at certain times, and references a phone number which does not have an option to raise complaints.

I have had an issue with my service which you have been unable to resolve, and in trying to chase this I have spent huge amounts of time navigating your intentionally broken complaints process.

I expect someone to explain to me how it's possible that you can so brazenly be preventing customers from raising complaints, and I expect to be financially compensated for the time spent navigating processes you have made intentionally difficult.

  • Get that pal had the same of them myself trying to charge unpayment when payed Sent several emails never got a response becuse they don't want to accept responsibility that they f**ked up 

  • Hi NationaliseBT 👋 Welcome back to the community forum - thanks for posting. 

    Sorry to hear you've been experiencing issues getting a complaint raised via the form online. There's been some issues with our site and My VM 👉 virg.in/myVM in the past 24 hours, which this is likely linked to. 

    We can help get complaints raised by phone, social media, or also on this platform via PM. I will send you a PM to confirm a few account details, and run through the complaint with you. I can offer support in getting this raised, and discussing the resolution with you. 

     You can find the PM in your Inbox 📩 in the top right corner of the page. Hopefully we can get it all sorted - thanks for your patience in the meantime! 🌞