Complaint

Question

I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution team to respond via email?

Stephen_Bubbles · Answer

Yes the initial response I got was very AI generated with no resemblance to what I'd complained about&nbsp;

Joseph_B · Answer

Hey Stephen_Bubbles,Welcome back to the Community Forums and thanks for the post.Sorry that you have taken the need to raise a complaint and are not getting satisfactory responses, if you would like to provide a bit more clarity as to the issue raised, we can see if it is something we can assist with here.Joe

Stephen_Bubbles · Answer

I do not need to provide a bit more clarity. I've provided nothing clarity in the emails I've sent, which I'm still waiting for a response to&nbsp;

Joseph_B · Answer

Hey Stephen_Bubbles,Thanks for getting back to me, with this I would like to look into this further with you, for this I will be sending you a private message.Joe&nbsp;

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