Forum Discussion

timboj2008's avatar
timboj2008
Joining in
30 days ago

Complaint runaround

Hi everyone.

Does anyone have a complaints email address that can be used to escalate a complaint? I've been given a runaround in the web chat over the last two days resulting in me making a complaint. Problem is that the complaint was "resolved" today without any discussion!

When I tried to ask for an escallation email address via the chat service, they tried to offer me a service upgrade I never asked for and then cut me off for the weekend. All I'd asked for was an escalation email.

It's so frustrating because while I find the technical service to be (generally) pretty good, the customer service is terrible!

Anyway, I'd be grateful if anyone can point me in the direction of a real contact email for escalating complaints.

Regards,

Tim

  • Beth_G's avatar
    Beth_G
    Forum Team
    30 days ago

    Hi Tim,

    Thank you for your post, welcome to the Community Forums.

    I'm sorry to hear that your complaint has been closed without your consent and for the overall experience you've had. I'm afraid that we don't have a contact email address for our complaints team, but I'll be more than happy to take ownership of your complaint and re-open this. I've sent you over a private message so I can take your details.