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davidwogg's avatar
davidwogg
On our wavelength
2 days ago

Complaint responses undated and unesigned letters with untrue remaerks

  

I have now received several letters regarding a complaint which state "We've tried to contact you to discuss in more detail , but we were unable to reach you" which is strange as I am virtually housebound due to my disabilities. So is this an untruth? Also the letters are undated and unsigned. There is mention that " if we do not hear within 28 days we will go ahead and close you complaint .  At this point we will trust that you’re satisfied with the proposed resolution" How can a customer prove that they respond within 28 days when the Virgin Media letters are undated other that to note the date of receipt which  is then one persons word against Virgin's. Or is this a ploy ?

Despite it being agreed with the Ombudsman that letters will be in large print the latest received yesterday  is not and I have to use a magnifying glass to read it.

This last letter is headed “Hello David Ogg “ and within the letter it says “Good afternoon Mr Ogg” as if I was reading it in real time.  

 

 

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hello davidwogg

     

    We're sorry to hear of the issues regarding your complaint and the correspondence received. We can see you are in a Private message with one of my colleagues and would ask to not raise multiple threads but to reply to my colleague who will pick it up as soon as available.