I am going through same issues, I cannot complain simply by web chat or sending an email as I have to log into their site to do this and get thrown out of their site each time I try because their site doesn't recognise my email address despite them sending me emails. They say i can do It by phone but actually a charge for this, wth! I just want to get things resolved as a new customer.
as I have to log into their site
Which site are you trying to log onto ?
Forum TeamHi Dirigible-Al thanks for posting and welcome to our community.
Sorry to hear you're having difficulties raising a complaint/trying to resolve an issue. And sorry for any inconvenience this may be causing. So that we can offer further support, please can you advise what you're specifically trying to achieve? As in the issue that led to you needing to contact us for help.
Regards
Lee
