I also experienced this, I called spoke sith someone who told me one poece of information, i called again was told another piece of conflicing information, i made a complaint and was advised i would be contacted within 48 hours, i wasnt, i messaged om webchat and same response, still nothing it has been over 4 weeks!
Great internet and tv package
Absolutely shocking customer care or responsiveness
Hi mitchgordon94 👋 welcome to the community forum! Thanks for posting.
Sorry to hear about your complaint and experience getting support with this. Once a complaint has been raised you should be able to view and track it's progress via My VM 👉 https://virg.in/mycases . You can also find our complaints code of practice here 👉 https://virg.in/comcop .
We'd need to send you a PM to confirm a few details, take a look at the complaint and investigate what's happened to offer further support. I will send you a PM now, which you can find in your Inbox 📩 at the top right corner of the page.
We can then return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞
