Complaint: credit of £89.99 not showing

Hi,

I logged a complaint a few weeks ago about the horrendous experience I had setting up my new Virgin Media order and it was agreed that a credit of £89.99 would be added to my next bill statement (I have the reference number).

I've had my bill statement for this month and it's not showing the £89.99 credit which was agreed - please can someone look into this for me?

I have also noticed that the payment for last month wasn't taken however I don't understand why this has happened as I did set up my direct debit when I put the order through and now I'm also being charged a £7.50 late payment charge. This must also be an error from the issues I experienced in handling my order which was what the complaint was about. Please could you also look to have the £7.50 late payment charge removed as this shouldn't have happened.

Many Thanks

Rebecca