I have made countless telephone calls over last few months re intermittent broadband.
Finally, on Friday my complaint seemed to have been dealt with.
Sadly, the bill credit promised has not happened.
Would someone from the complaints team please contact me.
Thank you.
There's no complaints team on here. One of the forum team may be able to pass a message for you, or you'll have to make a further complaint.
Forum TeamHi Richp3nfd,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear a credit hasn't yet been added. Usually this won't show on your account, at your end until your next bill is generated. We can double check it's been added for you though.
In order to do that I'll need to confirm some information with you to pass security, so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
