Forum Discussion

Aroundtheclock's avatar
Aroundtheclock
On our wavelength
2 months ago

Complaint around in circles.

Hi. 

I made a complaint as Virgin Media have broken my complaint resolution agreed last year.

I kept getting emails back ignoring my complaint and standard messages about price prices and this went backwards and forwards.

VM have then accepted my complaint and offered a resolution honouring their agreement from last year.  I emailed back to clarify.

I have then received several emails since totally ignoring your resolution saying there is noting you can do and there clearly is as you have out a resolution in writing which you are ignoring.  Seems to be whoever is picking up the emails is not taking account what has previously been said.

I have emailed back twice with a timeline and being ignored and receiving replies that have nothing to do with my complaint and as I have it all in writing i am happy to go further.

Can anyone help sort this out as you have already made an offer and you are ignoring the offer you made?

Kind regards.

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us Aroundtheclock, and we're sorry to hear of the complaint not being resolved and seemingly not given the correct acknowledgement based on a previous response given.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn