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gokolgo1's avatar
gokolgo1
Joining in
7 months ago

Claiming back bill overpayment

I’m usually good at knowing when contracts are coming to an end and negotiating new deals but for whatever reasons I missed the last one. I spoke to customer services and they’ve reduced my bill back down to what it was, saving me £30pm. Can I claim that £30 back for the period since my new contract started (May) or was it on me to have spotted it at the time?

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    VM should have told you the new rate when your contract ended, and if you didn't contact them to negotiate then you effectively agreed to it. 

     

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    7 months ago

    Hi gokolgo1,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the higher bill than you expected. 

    We would have sent a end of contract notification to you regarding the contract and so it would be on the customer to contact us. 

    ^Martin