Forum Discussion

srt761's avatar
srt761
Joining in
20 days ago

Check rolling credit has been applied

Hi,

I recontracted a few days ago and as part of the agreement the advisor stated that they would need to add a rolling credit to bring the cost to the agreed amount. 

I understand the contract doesn't show the rolling credit which is ok, but I'd like confirmation that the rolling credit has been applied whilst I'm still within the 14 day cooling off period in case of any issues, and as far as I can see I have no way of determining this online (next bill is over 14 days away).

Could someone from VM please contact me to confirm that this has been applied? The advisor explained it is all included in the account notes including the rolling credit request form number etc. Alternatively if there is a way I can see it online, please let me know!

Many thanks.

 

  • Lee_R's avatar
    Lee_R
    Forum Team
    20 days ago

    Hi srt761, thanks for posting and welcome back to our community.

    So that I can action your request of checking if the agreed rolling credit has been applied, I need to send you a private message, so that I can take some details. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R