Charged for returned equipment
I cancelled my broadband subscription with Virgin and returned my equipment as directed. Today I received a bill for £40 saying that the equipment was unreturned. This is incorrect and I have proof o...
Forum Discussion
Hey Lusername,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you're having with non-return of equipment charges being added to your account. Have you actually had to pay the charges on your account or is it just showing as being owed?
Kind Regards,
Steven_L
Hi Steven,
Yes, it was taken from my account. I then got an email acknowledging the receipt of the equipment and that I would be refunded the charge but that was 2 months ago and I still haven't received anything. I've tried sorting this via your whatsapp but nothing. Please help
Thanks for coming back to the thread, I will send you a PM now.
